by JimRaffel on August 19, 2010
At the IPA Technical conference earlier this Summer a longtime customer informed me he’s still using software I thought he’d long abandoned. This customer has not renewed support or contacted us in anyway for more than three years. I then asked Rick jokingly if maybe ColorMetrix software is too good?
Not the first time this has happened. Recently another customer contacted me with a similar story. Paul actually uses the software with an instrument that is not even sold anymore and soon will not be supported by the manufacturer.
What’s the common thread? There are probably several factors but I suspect the key piece of the puzzle is the ColorMetrix color verification and process control solution continues to deliver value. We do this in several ways.
Stable reliable supported (when/if they need it) software. The ColorMetrix codebase has been continuously developed, enhanced and improved for sixteen years. There is a saying that there is no such thing as software without bugs but instead software in which all the bugs have yet to be found. There are just are not that many bugs left to be found in a stable mature product. Do you really want the bleeding (and often breaking) edge in your production environments?
Historical data. The information a process control solution provides is only as good as the data in the system. Start-up a new process control system and it will be a year before you have a years worth of historical data. I know sounds simple but sometimes people look past the simple when making a decision to change. Some of our customers are using proofing devices five years old or more. The ability to look back at the color data for a device and check for consistency and trends often helps justify the purchase of replacement equipment.
Economics. I’m not actually talking about the tough economic times the printing industry has been hit with. I’m sure that’s a factor but instead I’m talking about the investment in time to properly setup and configure a process control solution. The cost of the software is small when compared to the investment in time to learn how to use the system, setup your baselines and collect enough historical data for the system to be useful.
So, is ColorMetrix software too good? No, we prefer to think it’s just right. We will also continue to improve our products each year moving forward just as we have for the past sixteen. What will be changing and improving our support. Not the high level telephone and email support you have come to expect from us. That’s staying the same. What we are working on is a ColorMetrix Support Community. As a customer with an active support subscription you will gain access to a unique on-line space where you will be able to interact with other ColorMetrix Users. Sort of a virtual users group in addition to the face to face users group meeting we are planning for later this year or early next year.
Make sure to signup for our email newsletter so we can keep you informed as the support community is built.
Photo Credit

by JimRaffel on July 9, 2010
Golden Nugget #5 Density & TVI or L*a*b* originally appeared on JimRaffel [dot] com in 2005. the topic is one that still comes up frequently in conversations with customers.
I settled on the topic of using Density & TVI vs. L*a*b* to evaluate the difference between inkjet proofs and press sheets not only because it came up several times this week, but it keeps coming up every week in on-site visits and telephone support calls. This topic stems from the reality that densitometers use very specific filters defined by international standards to measure the CMYK ink set. These filters are tuned to the spectral response of the process color ink set. The inks used in ink jet printers do not have the same spectral response as the CMYK inks used on printing presses in our industry.
So, while the solid color bar patches of CMYK on the proof and press sheet look visually the same to our human eye (capable of seeing the entire visual spectrum at all times), they can and often do look considerably different to a device which simply has three filters (utilized to filter the visual spectrum into thirds). This also means that any value derived from a potentially flawed density value (i.e. – Dot Area, Dot Gain-TVI if you prefer, Print contrast, Trap, etc…) are equally unreliable as evaluation tools concerning the match of an ink jet proof and a press sheet.
I have seen time and time again in the field inkjet proofs that do not visually match, but have density and TVI values within tolerance (we have seen the reverse also). As recently as last year I know of at least one inkjet proofing manufacturer who still utilized density trends to verify proof consistency over time. One of our mutual customers complained to me that while the manufacturer’s software and ColorMetrix both reported the proofs being in specification, the visual variation was not acceptable. I asked them to view the trending data in Delta E, and was not surprised to hear them say that shifts or 6-8 Delta E (CIE L*a*b*) in the balanced 3 color grays appeared to be the norm not the exception.
So, is there any value in measuring the density of inkjet proofs? I am not convinced there is. On the other hand, since it is easy to collect and store the data, why not do so. Also, one of my customers pointed out to me this week that they monitor Magenta density of their inkjet proofing system to catch changed changes in ambient conditions like humidity and temperature. While I have not seen this first hand, I am told by the customer that they can get shifts of .07 in Magenta, and still have Delta E variation of less than 3.5 (acceptable level for this instillation). But the movement in the Magenta density warns them they are having humidity problems that could cause the production of bad proofs soon.
The above example is what process control is all about. If you do not measure it, you can not control it. Then, when problems do occur you can go back and look for shifts in the measurements. After identifying a key metric, as our customer above did, you can add that to your daily monitoring, and improve quality and productivity while at the same time reducing waste.
If you enjoy this type of content please consider signing up for our RSS feed or to receive updates via email.
